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IT Services Outsourcing Market Growth Analysis & Forecast (2024-2032)
The IT Services Outsourcing market signifies the management and performing of or functions linked to information technology or functions transferred to external vendors by a firm.
IMR
Description
Key Market Highlights
IT Services Outsourcing Market Size Was Valued at USD 680.56 Billion in 2023, and is Projected to Reach USD 1430.0 Billion by 2032, Growing at a CAGR of 8.60% From 2024-2032.
Market Size in 2024: USD 680.56 Billion
Projected Market Size by 2032: USD 1430.0 Billion
CAGR (2025–2032): 8.60%
Fastest-Growing Market: North America
By Service Type: The Infrastructure Outsourcing segment is anticipated to lead the market by holding 27% of market share throughout the forecast period.
By Deployment: The On-Premise segment is expected to grab 58% market share to maintain dominance over the forecast period.
By Region: North America is projected to hold 30% market share during the forecast period.
Active Players: Accenture (Ireland), IBM (United States), Cognizant (United States), Tata Consultancy Services (TCS) (India), Infosys (India), and Other Active Players and Other Active Players.
IT Services Outsourcing Market Synopsis
The IT Services Outsourcing market signifies the management and performing of or functions linked to information technology or functions transferred to external vendors by a firm. Services range from application development, cloud, to managed services that help organizations leverage a firm’s strength and improve efficiency as well as productivity. IT outsourcing has become popular because of reasons such as; technological motives, cost drive and procedural motives in the global market.
IT Services Outsourcing Market Trend Analysis:
Shift toward cloud-based solutions
Over the years, growth and development in the IT Services Outsourcing market has been characterised by the emergence of the cloud computing model. The advances increased the number of outsourcing contracts for cloud accepted infrastructure; software as a service, SAAS; and security. The cloud services are expected to be outsourced in a way that those businesses will be operated today effectively, efficiently and in a manner that is responsive to market demands without necessarily bearing high costs of the exercise. The services are easily scalable and the cloud facility does add more fuel to this trend.
Still another development that is on the increase is the functional IT outsourcing, where organizations outsource IT services required in certain business activities like protection, data management, and artificial intelligence services. Due to the new awareness accorded to cybersecurity around the globe, outsourcing firms, which offer specialized solutions in this area, have experienced increased demand. In the same way and for the same reasons, organizations are relying on outsourced service providers to provide them with analytical solutions and analysis in order to sustain the competitiveness in their relevant industries.
The increasing need for digital transformation
The growing demand for digital transformation in business sectors is a major factor to contribute to the IT Services Outsourcing market growth. Since organizations today are adopting digital initiatives as a way to improve customer satisfaction and as tools for improving processes and adopting newer technologies, outsourcing solution suppliers are well-placed to facilitate these changes. Tasks such as cloud migration, application modernization, and digital marketing to leverage the organization’s online presence become popular since many companies start adopting digital solutions.
The other emerging area of opportunity is in what has been referred to as managed services and automation. Managers are looking for outsourcing partners who will help them to improve the existing and future IT processes through automation and machine learning. Through deploying intelligent solutions into service offering, outsourcing providers can assist companies in minimizing the time spent on preoccupations, increasing business productiveness and enhancing IT functions. The idea is that the significance of these service providers would continue to grow with the rise of automation as more businesses require associated higher-level services.
IT Services Outsourcing Market Segment Analysis:
IT Services Outsourcing Market is Segmented on the basis of Service Type, Application, End User, and Region.
By Service Type, Infrastructure Outsourcing segment is expected to dominate the market during the forecast period
The IT Services Outsourcing market has been classified into several important service categories. Infrastructure outsourcing emphasizes on managing of assets like data centers, network, and particular hardware. Application Outsourcing comprises outsourcing of application development, application maintenance and application management.
BPO cal also include the services like customer relation services, payroll processing, recruitment and other human resource services which exclude the core business of the company. Cloud Outsourcing services include selling cloud storage, computing, and application, while IT Consulting deals with consultancy on the right approaches to undertake in technology, how to implement software, and tips on going digital.
By Deployment, On-Premise segment expected to held the largest share
The market is also segmented based on deployment models: On-Premise and Cloud-based. On-Premise outsourcing is a situation where outsourcing of IT services are hosted and managed within the enterprise’s physical environment. This model is preferred by the firms that have high data security issues or companies with legacy systems. Web-based, on the other hand, refers to outsourcing that involves use of external third-party service providers in the provision of cloud applications, databases and computation infrastructure. Outsourcing is more welcoming in terms of scalability, flexibility and costs making outsourcing the preferred model for most organizations in the current era.
IT Services Outsourcing Market Regional Insights:
North America is Expected to Dominate the Market Over the Forecast period
The On-Premise deployment segment is anticipated to dominate the IT services outsourcing market due to its strong appeal among organizations seeking complete control over their IT infrastructure. Companies prefer this deployment model for its ability to provide a secure and customizable environment, offering better integration with existing systems. The flexibility to maintain sensitive data on-site is an attractive feature for industries with stringent regulatory requirements and security concerns, further driving demand for on-premise solutions.
In contrast to cloud-based solutions, on-premise deployments offer more control over system updates, data privacy, and operational management. Organizations in sectors such as banking, healthcare, and government are particularly inclined toward on-premise IT services outsourcing to maintain compliance with data protection standards. As businesses continue to prioritize control and security, this segment is set to maintain a significant share in the market.
Active Key Players in the IT Services Outsourcing Market:
Accenture (Ireland)
Atos (France)
Capgemini (France)
Cognizant (United States)
DXC Technology (United States)
Hewlett Packard Enterprise (HPE) (United States)
IBM (United States)
Infosys (India)
Tata Consultancy Services (TCS) (India)
Wipro (India), and Other Active Players
Chapter 1: Introduction
1.1 Scope and Coverage
Chapter 2:Executive Summary
Chapter 3: Market Landscape
3.1 Market Dynamics
3.1.1 Drivers
3.1.2 Restraints
3.1.3 Opportunities
3.1.4 Challenges
3.2 Market Trend Analysis
3.3 PESTLE Analysis
3.4 Porter’s Five Forces Analysis
3.5 Industry Value Chain Analysis
3.6 Ecosystem
3.7 Regulatory Landscape
3.8 Price Trend Analysis
3.9 Patent Analysis
3.10 Technology Evolution
3.11 Investment Pockets
3.12 Import-Export Analysis
Chapter 4: IT Services Outsourcing Market by Service Type
4.1 IT Services Outsourcing Market Snapshot and Growth Engine
4.2 IT Services Outsourcing Market Overview
4.3 Infrastructure Outsourcing
4.3.1 Introduction and Market Overview
4.3.2 Historic and Forecasted Market Size in Value USD and Volume Units (2017-2032F)
4.3.3 Key Market Trends, Growth Factors and Opportunities
4.3.4 Infrastructure Outsourcing: Geographic Segmentation Analysis
4.4 Application Outsourcing
4.4.1 Introduction and Market Overview
4.4.2 Historic and Forecasted Market Size in Value USD and Volume Units (2017-2032F)
4.4.3 Key Market Trends, Growth Factors and Opportunities
4.4.4 Application Outsourcing: Geographic Segmentation Analysis
4.5 Business Process Outsourcing (BPO)
4.5.1 Introduction and Market Overview
4.5.2 Historic and Forecasted Market Size in Value USD and Volume Units (2017-2032F)
4.5.3 Key Market Trends, Growth Factors and Opportunities
4.5.4 Business Process Outsourcing (BPO): Geographic Segmentation Analysis
4.6 Cloud Outsourcing
4.6.1 Introduction and Market Overview
4.6.2 Historic and Forecasted Market Size in Value USD and Volume Units (2017-2032F)
4.6.3 Key Market Trends, Growth Factors and Opportunities
4.6.4 Cloud Outsourcing: Geographic Segmentation Analysis
4.7 IT Consulting
4.7.1 Introduction and Market Overview
4.7.2 Historic and Forecasted Market Size in Value USD and Volume Units (2017-2032F)
4.7.3 Key Market Trends, Growth Factors and Opportunities
4.7.4 IT Consulting: Geographic Segmentation Analysis
Chapter 5: IT Services Outsourcing Market by Deployment
5.1 IT Services Outsourcing Market Snapshot and Growth Engine
5.2 IT Services Outsourcing Market Overview
5.3 On-Premise
5.3.1 Introduction and Market Overview
5.3.2 Historic and Forecasted Market Size in Value USD and Volume Units (2017-2032F)
5.3.3 Key Market Trends, Growth Factors and Opportunities
5.3.4 On-Premise: Geographic Segmentation Analysis
5.4 Cloud-based
5.4.1 Introduction and Market Overview
5.4.2 Historic and Forecasted Market Size in Value USD and Volume Units (2017-2032F)
5.4.3 Key Market Trends, Growth Factors and Opportunities
5.4.4 Cloud-based: Geographic Segmentation Analysis
Chapter 6: IT Services Outsourcing Market by End User
6.1 IT Services Outsourcing Market Snapshot and Growth Engine
6.2 IT Services Outsourcing Market Overview
6.3 BFSI (Banking
6.3.1 Introduction and Market Overview
6.3.2 Historic and Forecasted Market Size in Value USD and Volume Units (2017-2032F)
6.3.3 Key Market Trends, Growth Factors and Opportunities
6.3.4 BFSI (Banking: Geographic Segmentation Analysis
6.4 Financial Services
6.4.1 Introduction and Market Overview
6.4.2 Historic and Forecasted Market Size in Value USD and Volume Units (2017-2032F)
6.4.3 Key Market Trends, Growth Factors and Opportunities
6.4.4 Financial Services: Geographic Segmentation Analysis
6.5 and Insurance
6.5.1 Introduction and Market Overview
6.5.2 Historic and Forecasted Market Size in Value USD and Volume Units (2017-2032F)
6.5.3 Key Market Trends, Growth Factors and Opportunities
6.5.4 and Insurance: Geographic Segmentation Analysis
6.6 IT and Telecom
6.6.1 Introduction and Market Overview
6.6.2 Historic and Forecasted Market Size in Value USD and Volume Units (2017-2032F)
6.6.3 Key Market Trends, Growth Factors and Opportunities
6.6.4 IT and Telecom: Geographic Segmentation Analysis
6.7 Healthcare
6.7.1 Introduction and Market Overview
6.7.2 Historic and Forecasted Market Size in Value USD and Volume Units (2017-2032F)
6.7.3 Key Market Trends, Growth Factors and Opportunities
6.7.4 Healthcare: Geographic Segmentation Analysis
6.8 Manufacturing
6.8.1 Introduction and Market Overview
6.8.2 Historic and Forecasted Market Size in Value USD and Volume Units (2017-2032F)
6.8.3 Key Market Trends, Growth Factors and Opportunities
6.8.4 Manufacturing: Geographic Segmentation Analysis
6.9 Retail and E-commerce
6.9.1 Introduction and Market Overview
6.9.2 Historic and Forecasted Market Size in Value USD and Volume Units (2017-2032F)
6.9.3 Key Market Trends, Growth Factors and Opportunities
6.9.4 Retail and E-commerce: Geographic Segmentation Analysis
6.10 Government
6.10.1 Introduction and Market Overview
6.10.2 Historic and Forecasted Market Size in Value USD and Volume Units (2017-2032F)
6.10.3 Key Market Trends, Growth Factors and Opportunities
6.10.4 Government: Geographic Segmentation Analysis
6.11 Energy and Utilities
6.11.1 Introduction and Market Overview
6.11.2 Historic and Forecasted Market Size in Value USD and Volume Units (2017-2032F)
6.11.3 Key Market Trends, Growth Factors and Opportunities
6.11.4 Energy and Utilities: Geographic Segmentation Analysis
6.12 Others
6.12.1 Introduction and Market Overview
6.12.2 Historic and Forecasted Market Size in Value USD and Volume Units (2017-2032F)
6.12.3 Key Market Trends, Growth Factors and Opportunities
6.12.4 Others: Geographic Segmentation Analysis
Chapter 7: Company Profiles and Competitive Analysis
7.1 Competitive Landscape
7.1.1 Competitive Benchmarking
7.1.2 IT Services Outsourcing Market Share by Manufacturer (2023)
7.1.3 Industry BCG Matrix
7.1.4 Heat Map Analysis
7.1.5 Mergers and Acquisitions
7.2 ACCENTURE (IRELAND)
7.2.1 Company Overview
7.2.2 Key Executives
7.2.3 Company Snapshot
7.2.4 Role of the Company in the Market
7.2.5 Sustainability and Social Responsibility
7.2.6 Operating Business Segments
7.2.7 Product Portfolio
7.2.8 Business Performance
7.2.9 Key Strategic Moves and Recent Developments
7.2.10 SWOT Analysis
7.3 IBM (UNITED STATES)
7.4 COGNIZANT (UNITED STATES)
7.5 TATA CONSULTANCY SERVICES (TCS) (INDIA)
7.6 INFOSYS (INDIA)
7.7 WIPRO (INDIA)
7.8 HEWLETT PACKARD ENTERPRISE (HPE) (UNITED STATES)
7.9 CAPGEMINI (FRANCE)
7.10 DXC TECHNOLOGY (UNITED STATES)
7.11 ATOS (FRANCE)
7.12 OTHER ACTIVE PLAYERS
Chapter 8: Global IT Services Outsourcing Market By Region
8.1 Overview
8.2. North America IT Services Outsourcing Market
8.2.1 Key Market Trends, Growth Factors and Opportunities
8.2.2 Top Key Companies
8.2.3 Historic and Forecasted Market Size by Segments
8.2.4 Historic and Forecasted Market Size By Service Type
8.2.4.1 Infrastructure Outsourcing
8.2.4.2 Application Outsourcing
8.2.4.3 Business Process Outsourcing (BPO)
8.2.4.4 Cloud Outsourcing
8.2.4.5 IT Consulting
8.2.5 Historic and Forecasted Market Size By Deployment
8.2.5.1 On-Premise
8.2.5.2 Cloud-based
8.2.6 Historic and Forecasted Market Size By End User
8.2.6.1 BFSI (Banking
8.2.6.2 Financial Services
8.2.6.3 and Insurance
8.2.6.4 IT and Telecom
8.2.6.5 Healthcare
8.2.6.6 Manufacturing
8.2.6.7 Retail and E-commerce
8.2.6.8 Government
8.2.6.9 Energy and Utilities
8.2.6.10 Others
8.2.7 Historic and Forecast Market Size by Country
8.2.7.1 US
8.2.7.2 Canada
8.2.7.3 Mexico
8.3. Eastern Europe IT Services Outsourcing Market
8.3.1 Key Market Trends, Growth Factors and Opportunities
8.3.2 Top Key Companies
8.3.3 Historic and Forecasted Market Size by Segments
8.3.4 Historic and Forecasted Market Size By Service Type
8.3.4.1 Infrastructure Outsourcing
8.3.4.2 Application Outsourcing
8.3.4.3 Business Process Outsourcing (BPO)
8.3.4.4 Cloud Outsourcing
8.3.4.5 IT Consulting
8.3.5 Historic and Forecasted Market Size By Deployment
8.3.5.1 On-Premise
8.3.5.2 Cloud-based
8.3.6 Historic and Forecasted Market Size By End User
8.3.6.1 BFSI (Banking
8.3.6.2 Financial Services
8.3.6.3 and Insurance
8.3.6.4 IT and Telecom
8.3.6.5 Healthcare
8.3.6.6 Manufacturing
8.3.6.7 Retail and E-commerce
8.3.6.8 Government
8.3.6.9 Energy and Utilities
8.3.6.10 Others
8.3.7 Historic and Forecast Market Size by Country
8.3.7.1 Bulgaria
8.3.7.2 The Czech Republic
8.3.7.3 Hungary
8.3.7.4 Poland
8.3.7.5 Romania
8.3.7.6 Rest of Eastern Europe
8.4. Western Europe IT Services Outsourcing Market
8.4.1 Key Market Trends, Growth Factors and Opportunities
8.4.2 Top Key Companies
8.4.3 Historic and Forecasted Market Size by Segments
8.4.4 Historic and Forecasted Market Size By Service Type
8.4.4.1 Infrastructure Outsourcing
8.4.4.2 Application Outsourcing
8.4.4.3 Business Process Outsourcing (BPO)
8.4.4.4 Cloud Outsourcing
8.4.4.5 IT Consulting
8.4.5 Historic and Forecasted Market Size By Deployment
8.4.5.1 On-Premise
8.4.5.2 Cloud-based
8.4.6 Historic and Forecasted Market Size By End User
8.4.6.1 BFSI (Banking
8.4.6.2 Financial Services
8.4.6.3 and Insurance
8.4.6.4 IT and Telecom
8.4.6.5 Healthcare
8.4.6.6 Manufacturing
8.4.6.7 Retail and E-commerce
8.4.6.8 Government
8.4.6.9 Energy and Utilities
8.4.6.10 Others
8.4.7 Historic and Forecast Market Size by Country
8.4.7.1 Germany
8.4.7.2 UK
8.4.7.3 France
8.4.7.4 Netherlands
8.4.7.5 Italy
8.4.7.6 Russia
8.4.7.7 Spain
8.4.7.8 Rest of Western Europe
8.5. Asia Pacific IT Services Outsourcing Market
8.5.1 Key Market Trends, Growth Factors and Opportunities
8.5.2 Top Key Companies
8.5.3 Historic and Forecasted Market Size by Segments
8.5.4 Historic and Forecasted Market Size By Service Type
8.5.4.1 Infrastructure Outsourcing
8.5.4.2 Application Outsourcing
8.5.4.3 Business Process Outsourcing (BPO)
8.5.4.4 Cloud Outsourcing
8.5.4.5 IT Consulting
8.5.5 Historic and Forecasted Market Size By Deployment
8.5.5.1 On-Premise
8.5.5.2 Cloud-based
8.5.6 Historic and Forecasted Market Size By End User
8.5.6.1 BFSI (Banking
8.5.6.2 Financial Services
8.5.6.3 and Insurance
8.5.6.4 IT and Telecom
8.5.6.5 Healthcare
8.5.6.6 Manufacturing
8.5.6.7 Retail and E-commerce
8.5.6.8 Government
8.5.6.9 Energy and Utilities
8.5.6.10 Others
8.5.7 Historic and Forecast Market Size by Country
8.5.7.1 China
8.5.7.2 India
8.5.7.3 Japan
8.5.7.4 South Korea
8.5.7.5 Malaysia
8.5.7.6 Thailand
8.5.7.7 Vietnam
8.5.7.8 The Philippines
8.5.7.9 Australia
8.5.7.10 New Zealand
8.5.7.11 Rest of APAC
8.6. Middle East & Africa IT Services Outsourcing Market
8.6.1 Key Market Trends, Growth Factors and Opportunities
8.6.2 Top Key Companies
8.6.3 Historic and Forecasted Market Size by Segments
8.6.4 Historic and Forecasted Market Size By Service Type
8.6.4.1 Infrastructure Outsourcing
8.6.4.2 Application Outsourcing
8.6.4.3 Business Process Outsourcing (BPO)
8.6.4.4 Cloud Outsourcing
8.6.4.5 IT Consulting
8.6.5 Historic and Forecasted Market Size By Deployment
8.6.5.1 On-Premise
8.6.5.2 Cloud-based
8.6.6 Historic and Forecasted Market Size By End User
8.6.6.1 BFSI (Banking
8.6.6.2 Financial Services
8.6.6.3 and Insurance
8.6.6.4 IT and Telecom
8.6.6.5 Healthcare
8.6.6.6 Manufacturing
8.6.6.7 Retail and E-commerce
8.6.6.8 Government
8.6.6.9 Energy and Utilities
8.6.6.10 Others
8.6.7 Historic and Forecast Market Size by Country
8.6.7.1 Turkey
8.6.7.2 Bahrain
8.6.7.3 Kuwait
8.6.7.4 Saudi Arabia
8.6.7.5 Qatar
8.6.7.6 UAE
8.6.7.7 Israel
8.6.7.8 South Africa
8.7. South America IT Services Outsourcing Market
8.7.1 Key Market Trends, Growth Factors and Opportunities
8.7.2 Top Key Companies
8.7.3 Historic and Forecasted Market Size by Segments
8.7.4 Historic and Forecasted Market Size By Service Type
8.7.4.1 Infrastructure Outsourcing
8.7.4.2 Application Outsourcing
8.7.4.3 Business Process Outsourcing (BPO)
8.7.4.4 Cloud Outsourcing
8.7.4.5 IT Consulting
8.7.5 Historic and Forecasted Market Size By Deployment
8.7.5.1 On-Premise
8.7.5.2 Cloud-based
8.7.6 Historic and Forecasted Market Size By End User
8.7.6.1 BFSI (Banking
8.7.6.2 Financial Services
8.7.6.3 and Insurance
8.7.6.4 IT and Telecom
8.7.6.5 Healthcare
8.7.6.6 Manufacturing
8.7.6.7 Retail and E-commerce
8.7.6.8 Government
8.7.6.9 Energy and Utilities
8.7.6.10 Others
8.7.7 Historic and Forecast Market Size by Country
8.7.7.1 Brazil
8.7.7.2 Argentina
8.7.7.3 Rest of SA
Chapter 9 Analyst Viewpoint and Conclusion
9.1 Recommendations and Concluding Analysis
9.2 Potential Market Strategies
Chapter 10 Research Methodology
10.1 Research Process
10.2 Primary Research
10.3 Secondary Research
Q1: What would be the forecast period in the IT Services Outsourcing Market research report?
A1: The forecast period in the IT Services Outsourcing Market research report is 2024-2032.
Q2: Who are the key players in the IT Services Outsourcing Market?
A2: Accenture (Ireland), Atos (France), Capgemini (France), Cognizant (United States), DXC Technology (United States), and Other Active Players.
Q3: What are the segments of the IT Services Outsourcing Market?
A3: IT Services Outsourcing Market is Segmented on the basis of Service Type, Application, End User, and Region. By Service Type, the market is categorized into Infrastructure Outsourcing, Application Outsourcing, Business Process Outsourcing (BPO), Cloud Outsourcing, IT Consulting. By Deployment, the market is categorized into On-Premise, Cloud-based. By End User, the market is categorized into BFSI, IT and Telecom, Healthcare, Manufacturing, Retail and E-commerce, Others. By region, it is analyzed across North America (U.S., Canada, Mexico), Eastern Europe (Russia, Bulgaria, The Czech Republic, Hungary, Poland, Romania, Rest of Eastern Europe), Western Europe (Germany, UK, France, Netherlands, Italy, Spain, Rest of Western Europe), Asia Pacific (China, India, Japan, South Korea, Malaysia, Thailand, Vietnam, The Philippines, Australia, New Zealand, Rest of APAC), Middle East & Africa (Turkiye, Bahrain, Kuwait, Saudi Arabia, Qatar, UAE, Israel, South Africa), South America (Brazil, Argentina, Rest of SA).
Q4: What is the IT Services Outsourcing Market?
A4: The IT Services Outsourcing market signifies the management and performing of or functions linked to information technology or functions transferred to external vendors by a firm. Services range from application development, cloud, to managed services that help organizations leverage a firm’s strength and improve efficiency as well as productivity. IT outsourcing has become popular because of reasons such as; technological motives, cost drive and procedural motives in the global market.
Q5: How big is the IT Services Outsourcing Market?
A5: IT Services Outsourcing Market Size Was Valued at USD 680.56 Billion in 2023, and is Projected to Reach USD 1430.0 Billion by 2032, Growing at a CAGR of 8.60% From 2024-2032.
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